Terms and Conditions

OutdoorGear UK Ltd (office/admin)

72/74 Palmerston Road,    Boscombe, BH1 4JT
Phone: 01202 727001
email: sales@outdoorgear.co.uk

Phone lines are open Monday to Friday 9am to 5pm

Prices

All prices shown include VAT where applicable.

Orders from countries outside the scope of VAT will have the cost of VAT deducted, and the total costs include posting will be notified to you in order to obtain your agreement before payment is taken.

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Delivery Service - UK

Click for Detailed Delivery Information

We normally deliver next working day.
Please however note the current delivery position shown against each item. Items marked 2 day delivery should arrive next working day if you order by 3pm. Those with 3 to 5 day delivery may take up to 5 working days as they need to be brought back from other locations to make up your order

Small items may be sent by first class post, larger or more expensive items may require a signature on delivery, in the event that no one is available the parcel will be taken to your local depot and a note will be left with information as to how to have the item re-delivered.

Customers wishing to return or exchange goods that are unsuitable will be responsible for return postage. However exchanged items will be re-sent to you without further delivery charges. (UK only)

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Promotion Codes

Promotion codes offered by OutdoorGear and its affiliates may exclude some current offers and promotions on OutdoorGear.

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How to pay

We will happily accept payment by credit or debit card. We also accept PayPal.

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Overseas Sales

For countries outside the scope of VAT we will deduct the cost of VAT before charging your credit card. You may be liable for local taxes within your own country.

Outside the UK we will use the most appropriate delivery method. The amount payable for most EEC countries is shown below the shopping cart or is available here.

For countries not shown on this chart we will notify you before despatch of the shipping costs, when we have your agreement to these costs we will then despatch your goods.

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Corporate and Group Sales

For companies, groups or individuals wishing to purchase in large quantities we are often able to offer even better prices than those shown on our Web Site.

If you would like to receive a quote please give us a call
Tel. +44 1202 727001
sales@outdoorgear.co.uk

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Returns Policy

Please click here to visit out returns and exchanges page for more information


Security

All personal details are transmitted using a secure server. We do not retain any card details.

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Product Images

When making your selection from the web site please note that due to the limitations of computer images the colours may vary slightly from that shown.

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WEEE

Click here for information about returning used electrical goods

Battery Recycling

If you have old batteries which you need to dispose of they can be returned to our head office

Also most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points.

Alternatively to find your nearest recycling point go to www.recyclenow.com

recycle batteries here

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OutdoorGear UK Ltd Privacy Policy

OutdoorGear UK Ltd is part of the OutdoorGear Group. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

What Data do we collect?

OutdoorGear UK Ltd collects the following data:

- Name, address, email address, phone number

How do we collect your data

You directly provide OutdoorGear UK Ltd with most of the data we collect. We collect data and process data when you:

- Place an order for any of our products or services.

- Use or view our website via your browser's cookies.

OutdoorGear UK Ltd may also receive your data indirectly from the following sources:

- PayPal will provide your name, address, email address and phone number when you pay using their services.

How will we use your data

OutdoorGear UK Ltd collects your data so that we can:

- Process your order and manage your account.

- Request feedback/review on products bought (only one email will be sent a few weeks after the order is complete)

What are your data protection rights?

OutdoorGear UK Ltd would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

The right to access - You have the right to request OutdoorGear UK Ltd for copies of your personal data. We may charge you a small fee for this service.

The right to rectification - You have the right to request that OutdoorGear UK Ltd correct any information you believe is inaccurate. You also have the right to request OutdoorGear UK Ltd to complete the information you believe is incomplete.

The right to erasure - You have the right to request that OutdoorGear UK Ltd erase your personal data, under certain conditions.

The right to restrict processing - You have the right to request that OutdoorGear UK Ltd restrict the processing of your personal data, under certain conditions.

The right to object to processing - You have the right to object to OutdoorGear UK Ltd's processing of your personal data, under certain conditions.

The right to data portability - You have the right to request that OutdoorGear UK Ltd transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: sales@outdoorgear.co.uk

Call us at: 01202 727001

Or write to us: OutdoorGear UK Ltd, 72-74 Palmerston Road, Bournemouth, BH1 4JT

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org

You may opt out of Google's use of cookies to serve ads based on your prior visits to our website by visiting the Google advertising opt-out page. Alternatively, if you wish to opt out of a third-party vendor's use of cookies for interest-based advertising please visit the Network Advertising Initiative opt out page.

How do we use cookies?

OutdoorGear UK Ltd uses cookies in a range of ways to improve your experience on our website, including:

- Understanding how you use our website

- Enabling the shopping basket feature to work

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality - OutdoorGear UK Ltd uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Advertising - OutdoorGear UK Ltd uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. OutdoorGear UK Ltd sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The OutdoorGear UK Ltd website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

OutdoorGear UK Ltd keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 30 December 2019.

How to contact us

If you have any questions about OutdoorGear UK Ltd's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: sales@outdoorgear.co.uk

Call us: 01202 727001

Or write to us at: OutdoorGear UK Ltd, 72-74 Palmerston Road, Bournemouth, BH1 4JT

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£1.95 Next working day UK* delivery - Free on orders over £50 - Order before 3pm - (*2 working days for Highlands, Islands and Northern Ireland)