Our Returns Policy

At Oswald Bailey we want you to be delighted every time you shop with us so we make our returns policy simple.

Our "no quibbles" guarantee means that if for any reason you are unhappy with the item you have purchased just return it in its original condition within 21 days and we will issue a full refund for the price of the item. We will also be happy to refund the delivery charge if the return is a result of our error.

Faulty Items

In the unlikely event you find a fault with any product bought from us, please return the item to us as soon as possible. 
When returning any product please enclose your returns form with your order number and ensure that the goods are clean and dry. 
In most cases if the product is faulty, we will offer an immediate refund or exchange.
Please note that with some returned goods it may be necessary to return the item to the manufacturer for assessment before a final decision can be made.

For your protection we recommend that you use a Recorded Delivery service.