Terms and Conditions

OutdoorGear UK Ltd (office/admin)

72/74 Palmerston Road,    Boscombe, BH1 4JT
Phone: 01202 727001
email: sales@outdoorgear.co.uk

Phone lines are open Monday to Friday 9am to 5pm

Prices

All prices shown include VAT where applicable.

Orders from countries outside the scope of VAT will have the cost of VAT deducted, and the total costs include posting will be notified to you in order to obtain your agreement before payment is taken.

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Delivery Service - UK

Click for Detailed Delivery Information

We normally deliver next working day.
Please however note the current delivery position shown against each item. Items marked 2 day delivery should arrive next working day if you order by 3pm. Those with 3 to 5 day delivery may take up to 5 working days as they need to be brought back from other locations to make up your order

Small items may be sent by first class post, larger or more expensive items may require a signature on delivery, in the event that no one is available the parcel will be taken to your local depot and a note will be left with information as to how to have the item re-delivered.

Customers wishing to return or exchange goods that are unsuitable will be responsible for return postage. However exchanged items will be re-sent to you without further delivery charges. (UK only)

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Promotion Codes

Promotion codes offered by OutdoorGear and its affiliates may exclude some current offers and promotions on OutdoorGear.

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How to pay

We will happily accept payment by credit or debit card. We also accept PayPal.

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Overseas Sales

For countries outside the scope of VAT we will deduct the cost of VAT before charging your credit card. You may be liable for local taxes within your own country.

Outside the UK we will use the most appropriate delivery method. The amount payable for most EEC countries is shown below the shopping cart or is available here.

For countries not shown on this chart we will notify you before despatch of the shipping costs, when we have your agreement to these costs we will then despatch your goods.

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Corporate and Group Sales

For companies, groups or individuals wishing to purchase in large quantities we are often able to offer even better prices than those shown on our Web Site.

If you would like to receive a quote please give us a call
Tel. +44 1202 727008
Fax. +44 1202 397274
sales@outdoorgear.co.uk

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Privacy and Cookies Policy

We use cookies on this website to collect standard internet log information and details of our visitors behaviour patterns. This is so we can obtain statistics of the number of visits and the popular parts of the site. This way we can improve our web content and always be on trend with what our customer wants. We don't use this information for anything other then our own analysis.

If you would not like us to use cookies, you can turn them off within your internet browser's settings.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) We will not share your information with any third party. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will give you the chance to unsubscribe from any marketing email from us.

The type of information we will collect about you includes:

your name

address

phone number

email address

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This includes using a "cookie" which would be stored on your browser and is essential for your shopping basket to work on our site. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us. sales@outdoorgear.co.uk

Information is collected lawfully and in accordance with the Data Protection Act 1998.

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Returns Policy

Please click here to visit out returns and exchanges page for more information


Security

All personal details are transmitted using a secure server. We do not retain any card details.

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Product Images

When making your selection from the web site please note that due to the limitations of computer images the colours may vary slightly from that shown.

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WEEE

Click here for information about returning used electrical goods

Battery Recycling

If you have old batteries which you need to dispose of they can be returned to our head office

Also most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points.

Alternatively to find your nearest recycling point go to www.recyclenow.com

recycle batteries here

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British Company

Responsive Customer Service

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£1.95 Next working day UK* delivery - Free on orders over £50 - Order before 3pm - (*2 working days for Highlands, Islands and Northern Ireland)