Returning and Exchanging

Christmas Returns

Items purchased between 1st November and 25th December can be returned anytime until the 31st January 2017. Normal terms and conditions apply.

No Quibbles Guarantee

At OutdoorGear we want you to be delighted every time you shop with us so we make our returns policy simple.

Our "no quibbles" guarantee means that if for any reason you are unhappy with the item you have purchased just return it in its original condition within 28 days and we will issue a full refund.

In the unlikely event you find a fault with any product bought from us please call or email us and we will endeavour to resolve the issue swiftly.

Returns and Cancelations

The customer is responsible for the cost of returning unwanted items back to us, and in return, we pay the cost of sending your replacement/exchange.

You have 30 days from receipt of the goods to return them (in original condition) to us for either a full refund or exchange.

How to return/exchange an item

When returning any product please enclose your returns form with your order number and ensure that the goods are clean and dry.

Small items - Royal Mail is usually the cheapest way to return small/light items

Medium items - Collect+ is a very convenient service for returning mid size parcels, it utilises thousands of local shops making it fast/easy to drop off a parcel, prices start from £4.99 - Find your nearest Collect+ shop here

Large items - The cheapest way to return large items is often a collection by our courier DPD. This service costs £12 and we will arrange it for you

Frequently Asked Questions

WHO PAYS FOR POSTAGE?

The customer is generally responsible for the cost of returning unwanted items back to us, and in return, we pay the cost of sending your replacement.

THE PRODUCT ARRIVED DAMAGED, WHAT DO I DO NOW?

Please telephone our Returns Desk on the following number 01202 727001 or send us an email to sales@outdoorgear.co.uk who will advise you of the next step. When returning any product please enclose your returns form with your order number and ensure that the goods are clean and dry. In most cases if the product is faulty or damaged, we will offer an immediate refund or exchange. Please note that with some returned goods it may be necessary to return the item to the manufacturer for assessment before a final decision can be made.

CAN YOU ARRANGE FOR COLLECTION OF THE PRODUCT?

Yes, the cost of this service is £12.00. You will need to have your credit card ready at the time of ringing the returns desk. This service is preferred for larger items that are too bulky to take to a post office, such as tents etc. This service is only available to residents of the UK. International customers must arrange their own postage.

HOW IS COLLECTION ARRANGED?

You have a couple of choices for your convenience. You can send us your telephone number via email [click here] and we'll contact you back to take the details. Or you can phone our returns desk with your credit card at hand. You will be asked to state a day that you will be at the collection address until the driver arrives. This is very important because if you miss the driver you may have to pay a further fee for rearrangement of the collection.

MORE THAN 28 DAYS HAVE EXPIRED SINCE THE PURCHASE, CAN THE GOODS STILL BE EXCHANGED?

We will normally waver this period if the goods are unopened or unused. If the goods were bought for a present that is no longer required, so long as the goods and packaging are in original condition we will usually offer an exchange.

THERE WAS NO RETURNS NOTE WITH MY ORDER - WHAT DO I DO NOW?

You can print off a returns note using the link at the foot of this page. If you don't have a printer, you can hand write the details on a blank sheet of paper and include it with the return.PRINT FORM HERE

HOW LONG DOES IT TAKE TO COMPLETE A RETURN?

This will partly depend on the postage and the stock levels. Once we have the return here and assuming the goods are in stock, the return will be completed on the day we receive it. We will repost your new goods for 24 hour delivery.

A PRODUCT I PURCHASED ISN'T WHAT I EXPECTED, CAN I EXCHANGE IT FOR SOMETHING ELSE?

Absolutely. So long as the item is unopened, unused, and in the same condition as you received it. Simply use the information area of the returns form to state your new choice details. Always include the product code (found below the picture on the website), the colours and the size.

£1.95 Next working day UK* delivery - Free on orders over £50 - Order before 3pm - (*2 working days for Highlands, Islands and Northern Ireland)